Privacy Policy

This Privacy Policy explains how Elenquor (“the Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from elenquor.com (the “Site”), or otherwise interact with us in relation to the Site (collectively, the “Services”).

For this Privacy Policy, “you” and “your” refer to any user of our Services whether as a customer, website visitor, or any other individual whose information is collected under this Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons.
When updates occur, we will post the revised policy on this page, update the “Last Updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information about you from different sources. The type of information and how it is used may vary depending on how you interact with us.

In addition to the specific uses described below, we may use the information we collect to communicate with you, improve our Services, comply with legal obligations, enforce our terms, and protect our rights and our users.

Personal Information We Collect

The type of personal information we collect depends on your interactions with our Site and Services. “Personal information” refers to data that identifies, relates to, or can be associated with you.

Information You Provide Directly

When using our Services, you may provide:

• Contact details: name, address, phone number, and email
• Order details: billing/shipping address, payment confirmation, and contact information
• Account information: username, password, and security credentials
• Customer support content: messages or inquiries sent to us

Certain features may require you to provide this information directly. You may choose not to, but doing so could limit your access to certain features.

Information About Your Usage

We may automatically collect information about how you interact with our Services (“Usage Data”) using cookies, pixels, and similar technologies.
This may include:

• Device and browser type
• IP address
• Website interaction activity

Information from Third Parties

We may also receive information about you from:

• Shopify (our eCommerce platform)
• Payment processors
• Analytics and advertising partners
• Social media or third-party login integrations

How We Use Your Personal Information

We use your personal information for the following purposes:

• Providing Products & Services: processing orders, managing accounts, handling payments, and shipping/returns.
• Marketing & Advertising: sending promotional messages or personalized ads.
• Security & Fraud Prevention: protecting against fraud and complying with applicable laws.
• Communications & Support: responding to inquiries, providing customer support, and improving your experience.

Cookies

We use cookies to enhance and personalize your experience.
To learn more, visit Shopify’s Cookie Policy.

We also recognize Global Privacy Control (GPC) signals as opt-out requests for targeted advertising where required by law.

How We Disclose Personal Information

We may share personal information with:

• Vendors and service providers (e.g., payment processors, shipping partners)
• Business and marketing partners
• Affiliates
• Legal or regulatory authorities (if required)
• In connection with business transitions (e.g., mergers or acquisitions)

Sale/Sharing of Personal Information

Within the past 12 months, we may have “sold” or “shared” (as defined under applicable law) the following categories of information:

Children’s Data

We do not knowingly collect information from children under the age of 16.
Parents or guardians may contact us to request deletion of a child’s data if it has been inadvertently collected.

Security & Retention

We take reasonable measures to safeguard your information. However, no system is completely secure.
Data retention periods depend on your account activity, legal requirements, and operational needs.

Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your data
• Request a copy of your data (data portability)
• Opt out of sale, sharing, or targeted advertising
• Restrict or object to data processing
• Withdraw consent at any time
• File complaints with the appropriate data authority

We will not discriminate against you for exercising any of these rights.

International Users

Your information may be transferred or processed outside your country, including in the United States or Canada.
We use approved safeguards, such as Standard Contractual Clauses (SCCs), to ensure your data is protected during international transfers.